Know How

Of course, technical implementation requires technical support or technical research, but operationalising a system through an organization requires staff training.

Regular tasks will become demystified, but infrequent operations may require repeated technical support.

Willingness and openness to learn is an “objection” in itself and can be a stumbling block. Through lack of openness to learning, technical support will still be required when it should no longer be necessary.

Developing know-how requires time and willingness, without which effective services are at risk and the shape of the information hub will be lost.